Carriers:
Our preferred small parcel shipping carrier is UPS. All UPS shipping and handling charges are prepaid and added to the customer’s invoice under the freight charges. By UPS standards, all over sized items will have additional charges applied. In the event UPS is unable to ship an item, our current secondary shipping carrier is SAIA-ESTES.
*All LTL shipments are sent F.O.B. prepaid and add factory freight. If you have a specific carrier you want to use for your shipment, it will be charged F.O.B. factory freight collect. Using our preferred freight methods gives you access to our competitive negotiated freight rates.
*Each order is treated independently for shipping. All attempts will be made to consolidate orders into a single shipment. However, if items are required to ship together, they must be on the same PO. Orders that are on credit hold will not be scheduled for production or considered for allocation until the order is released from the credit department.
Orders:
Due to high demand for our products, please expect a shipping time of two or more weeks from the date of your order for all products EXCEPT the Cold and Hot Water Machines. Please expect AT LEAST 6 weeks for the Cold and Hot Water Machines to be delivered as they are custom made and must be upfit and tested before being sent out.
We are committed to fulfilling orders as quickly as possible, but the volume of orders may result in longer processing times. We appreciate your patience and understanding in this matter.
Parcel orders that are on backorder do not apply to the above timeframe and will ship in accordance to the above policy once in supply with Rolling Suds Products’ supplier.
Freight:
F.O.B.3750 Investment Lane, Suite 4, West Palm Beach, FL 33404, point of shipment (Rolling Suds Products’ supplier), within U.S.A. and Canada. Freight is calculated to point of shipment within the continental borders of U.S.A. Delivery to Freight Forwarders or similar agents of the buyer and further shipment and must be arranged by buyer. Drop shipment orders plus freight charges to third parties must be prepaid. Delivery must be made to a residential or business address. No P.O. Box is acceptable. Inspect shipments immediately for damage.
Freight Claims & Shortage:
All claims for lost or shortage shipments or damaged merchandise in transit, concealed or apparent, caused by a freight carrier, must be filed directly with the freight company. Title to all merchandise passes to the buyer upon consignment to carrier. Owner must initiate freight claim. All products are shipped UPS unless specified otherwise. Delivery is scheduled based on supply of the product after receipt of the order.
Prior to signing for freight deliveries, all items must be inspected for damage. If any damage is suspected, it must be noted on shipping documents. Rolling Suds Products must be notified immediately if the extent of damage is excessive. Failure to do so will result in the customer being liable for the freight damage claim process.
Rolling Suds Products’ supplier shipping departments straps and wraps all shipments to the pallet with black shrink wrap. If your freight is delivered wrapped another way or not strapped, please inspect the shipment immediately.
It is the customer’s responsibility to check all import regulations in the country of the final destination prior to placing the order. The customer is responsible for all import tariffs and duties. The customer must address any losses/ damages which may have occurred during transit or upon inspection by the local customs agency directly with the freight company or the agency. All international orders are FINAL and are not returnable or refundable.
If you have questions or concerns about your order and/or shipping procedures, please contact us via e-mail at rsp@rollingsudsproducts.com.
Additional shipping charges may apply for oversized items or international orders.
The above specifications are subject to change without prior notice.